Frequently Asked Questions about Epic Plumbing

I think I have a broken water line outside the house. How can I be sure?
You may have a broken water line in you notice puddles of standing water in or around your yard or if you hear running water when there should be no water running. If you have an unusually high water bill for no understandable reason, you may have a broken pipe outside.

How can you route new sewer lines?
There are methods that can be used to replace sewer pipes with minimal digging and damage to the outside of your home. Our experienced professionals are trained in Line Location and New Piping technology to best assist you with this type of plumbing installation.

What if I need help at my house immediately?
We understand that plumbing problems do not occur only between 9 and 5. To help serve you better, we have a service hot line specifically used for emergency calls. You can call us 24 hours a day, seven days a week, and we can help you diagnose and solve your plumbing problem the same day.

Why do I have low water pressure? Is there anything I can do about it?
Low water pressure can happen for several reasons. It is possible that your shut off valve is partially closed or malfunctioning; You may have a crimped water line; If your pipes are older, you may have deposits gathered in them. However, ask you neighbors how their water pressure is. If they say theirs is fine, there is likely a problem somewhere between the your home and your water meter. Our qualified plumbers would be able to help you diagnose and solve your low pressure problem.

There is a disgusting smell in our house. Is it from the sewer?
There are curved pipes in most homes called "p-traps." They are filled with water in order to cover and reduced sewer gas. If the water in the p-trap evaporates, possibly due to lack of use, you will get those sewer gases coming into your home. This is the most common cause. Run water to all drains to eliminate the problem. If the smell persists, it may be time to call on of our experienced technicians to come out to diagnose the problem.